Nos produits sont conçuset fabriqués en France
FAQ - Frequently Asked Questions
- GenIP - How can I test the presence of an equipment on the LAN (Local network)?
- GenIP - PWR is not flashing
- GenIP - Impossible to reach the equipment connected behind the GenIP
- GenIP - No connection to the WAN
- DynDNS NoIP - Impossible to connect to the equipment with the dynamic DNS function
- GenIP - No dialogue between the PC and the GenIP
- GenIP - The product is connecting to the WAN but the equipment behind the GenIP are not connected
- GenIP - Installation of a configuration inside GenIP
- GenIP - How can I test the presence of an equipment on the WAN (Internet network)?
- GenIP - User name and password for access to the Web page
- Diagnostic - The network Led is not flashing
- GenIP - The GSM Led is not flashing
GenIP - How can I test the presence of an equipment on the LAN (Local network)?
Do a Ping of the equipment IP address and check the response
GenIP - Impossible to reach the equipment connected behind the GenIP
Check that the WAN IP address is not private (10.x.x.x).
If this is the case, contact your operator in order to obtain an APN assigning a public IP address.
Check that the port forwarding rules are correctly defined in: My communications >>>> Port forwarding.
GenIP - No connection to the WAN
Check the presence of the SIM card and the antenna.
If the SIM card requires a PIN code, either it has to be disabled, or it has to be entered on the GenIP web interface
DynDNS NoIP - Impossible to connect to the equipment with the dynamic DNS function
Check that the APN used provides public IP addresses only. An APN that provides private IP addresses will not work in this mode.
GenIP - No dialogue between the PC and the GenIP
Check the Ethernet connection
Check that the Led turn ON and flash on the Ethernet connection.
Check that the PC and the equipment are on the same IP range (Example 192.168.100.100 and 192.168.100.50)
GenIP - The product is connecting to the WAN but the equipment behind the GenIP are not connected
Check that the gateway address (IP address of the GenIP) is well entered in your Equipment.
GenIP - How can I test the presence of an equipment on the WAN (Internet network)?
Do a Ping of the equipment public IP address on the Internet (Example: ping 80.120.15.150)
Check the response
GenIP - User name and password for access to the Web page
In the GenIP, the user name and the password by default are: admin / admin
Diagnostic - The network Led is not flashing
Check the following elements:
Power supply and antenna
Presence of the SIM card
PIN code (if your SIM card asks a PIN code, it has to be disabled)