FAQ - Frequently Asked Questions

Any product must be returned with a Return authorization number (RMA).
To obtain a RMA number, please contact us by email or telephone and provide us the reference of the product, the serial number and the reason of the return.
We will then provide you a RMA number.
You can then ship your product with this RMA number written on the package.
Your delivery note must also mention the RMA number and in the case of a defective product, please describe clearly the defect noticed.
Important: Before shipping your product, we recommend you to save your configuration (if possible), as your product will be reset with factory configuration.